Monday, November 22, 2010

The Saga Continues...

Where did we leave off? Ah, yes. Here.

Well, after I talked to the finance people, and learned that the dealership had until January 10 to send them the title and paperwork, I was pretty upset. This meant that I HAD to go through the dealership to get Petunia registered - I couldn't cut them out and go directly to the state myself. And then I got to thinking... I couldn't get them for myself unless I got the temp tags extended to past the date that the finance people had to have the paperwork. THEN (so my theory went) I could get the finance people to send the title to the state and I could just deal with it then. Ha HA!

So a new quest began - to hunt down the vehicle registration people in Maryland and see if there was any way to extend the original temporary tags. I talked to Tina there, who told me that the temp tag is a one time thing - there were no extensions. Then I unloaded the whole sordid story on the poor woman and she told me to call a number and tell the guy that answered my experience. I owe Tina flowers. And my profound gratitude. THANK YOU, TINA!! Because that guy - who's name I didn't quite catch in spite of his saying it several times - is the guy that handles the license that the dealership must have to operate in the state.

He asked me what dealership it was, and when I told him, he was surprised - he said that they were pretty good. So I informed him about the F rating with the BBB, and the 15 pending cases with the Attorney General's office (both of which were news to him) and then I related what I've been through. He basically said that I was SOL on the garmin, since I'd gotten nothing in writing, and then asked why in the world I'd bought the extended warranty. (My brother already raked me over the coals for that - it's a huge money maker for dealerships. Never buy the extended warranty on a new car - you can apparently buy one at any time before the factory warranty expires for much less money. Sigh. Live and learn.) He asked when I bought the vehicle. (The paperwork says 9/29/10 even though I picked it on on 10/2/10.) Then he told me that he'd call me back within half an hour and hung up.

In less than 10 minutes, the dealership called ME, for just about the first time ever, to explain that the paperwork was with the state and everything would be fine and and and... they crawled. It was awesome.

Ten minutes after THAT, he called back. I meant every word when I said he was a god and I loved him. He told me that the dealership has until 11/28/10 to get this situation resolved, or they answer to him... and he can yank their license to be a dealership. YAY!!!! I'm to call them every day, and let him know what happens either way.

Finally, after 8 weeks of fighting with them and countless hours spent on the phone either talking to people or waiting to talk to people and countless more hours researching online and many many MANY countless hours spent going completely mental over this situation, finally FINALLY, I have a glimmer of hope.


Anonymous said...

YAY!!!! :D

Don't let up on them - not a bit!

I couldn't be prouder of you if you were my own! LOL!

XO Thim :)

imbeingheldhostage said...

Tina would probably prefer chocolate over flowers ;-)

Suldog said...

Excellent, excellent, and most excellent. Isn't it just the best feeling in the world when you get help like that? Way cool!