Friday, November 07, 2014

Joss and Main Soho Console Chest UPDATED

Do you ever have one of those lives where every little thing is just a hassle?

In January, I fell in love.  With a console table.  It was beautiful and called to me.  But it was very expensive, so I mourned and moved on.  And then in April, I found it again at about a third of the price.  So I ordered it from Joss and Main.  And then they delayed the delivery 4 times – stretching it out until December.  And then they cancelled the order.  And I was sad.  And also angry.  They were keeping me from my love.  Isn’t it wonderful?  So I called early last week and growled and they put the order back in because it was available on a sister site except she had to mess with it to get the price the same as what I paid because they were charging over $100 more for it.  And also, after the 4th delay I emailed them and grouched so they gave me $15 off.  And it was to be delivered LAST WEEK instead of December.  And the sun came out and I was so happy.

So pretty.  So perfect for my living room...
And I got home last Wednesday and there was a huge heavy box on my porch and I was SO excited!  I hauled it into the house and tore into it like a 3 year old on Christmas morning.  And they sent the wrong g*dd*mn color.  This thing is hideous.  I love blue, usually.  But, yuck.

So not pretty.  :-(

I chatted with them last Thursday because there’s no way I would not have used bad words on the phone because they are thwarting me, g*dd*mm*t, and I’ve had about enough of that lately.  And they said that they'd send another one.  And I have to keep this one for 3 weeks in case they want to come inspect it.  And if I didn't hear from them, I could donate it.  

So then Saturday, the doorbell rang and POOF there was ANOTHER huge box on my porch.  YAY!   I dragged it inside (heavy!), but this time, I was a bit more careful in opening the box, which was fortunate because THEY SENT THE WRONG DAMN COLOR AGAIN.  I called ( this time) and spoke to a manager (Jesse) and sent him pictures of the boxes and the lower shelves and he said that he'd talk to the warehouse on Monday and figure out what was going on.  (Both boxes said that they were the black one.  Both boxes were wrong.)

Then Wednesday, I emailed Jesse because I hadn't heard anything and he came back and said that he hasn't heard back from the warehouse and he hoped that he'd have something by Friday (today, for those keeping track at home).

Soon, hopefully, maybe, possibly, my lovely lovely chest will be here where it belongs.  Until then, I have TWO huge boxes taking up most of the room in my living room, I've waited 6 months for something that was supposed to take a week, and I've spent at least an hour emailing, chatting and talking to various people trying to get things straightened out.  *growl.  snarl.*  Why can't ANYTHING be easy??

Next up, a sleeper sofa for the living room.  Except I want a queen, but 60 inches wide.  So at least I will remain reasonable in my demands...


I did not hear from Jesse on Friday.  I emailed him again on Tuesday (11/11/14) and asked for the status.  And heard nothing.   

Final Update:

It turns out that when the pictures and description of the console chest was moved from Joss and Main to Wayfare (their sister site), the color names and pictures were reversed.  So I kept ordering the black one and they kept sending the black one, but my black and their black were different.

Anywho, the third chest was the right color.  YAY!  So pretty!  Except, now I have two extra huge boxes in my living room.  So, I called back and they said that they'd send UPS shipping labels and I said that's great, but I travel for work so I have to call to arrange pick-up for when I'm home.  And they said no problem!  And then I left for a week, and came back to 4 UPS "Sorry we missed you" labels on the door.  Argh.  So I called UPS but they weren't willing to come out anymore and I called Wayfare and they just really wanted me to go away.

So I tried listed the chests on craigslist, but no one else wanted them either.  Then I was trying to get ready to move.  So one chest went home with a college friend who came over and bailed me out when I was panicking over moving into temporary housing.  And the second chest went home with one of my movers.  So, happy ending but man, what a hassle!

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